Customer Testimonials
Recently purchased a Sierra EV from Valley GMC and had a fantastic experience. Tristan and Hilary went above and beyond helping me get into a new truck and were never pushy in any way. They paid attention to questions I had and helpful finding answers. I will be a future customer and recommend anyone looking for a truck to see them.
The team at Valley GMC always exceed expectations...The sales staff is knowledgable and honest and the service department is second to none. I'll continue to refer all friends and family to Valley GMC and definitely purchase and service my future vehicles with them as well. Keep up the good work!
Excellent experience. Team was informative and personable. Entire process was at my pace and I had the space and time to make an informed decision.
My boyfriend and I pulled up into vally gmc, was met by Erin and he asked what we were looking for. I pulled up the truck with stock number and he said fallow me and we went inside to his desk and he offered us drinks while he went to go get the truck I was looking at online. He pulled it up and got my information for test drive, went out drove it around and knew I had to have the truck. Get back he asked how I liked it and I said I like the truck alot and ... Read More Google - Jun 10, 2025
My experience purchasing a Sierra 1500 AT4 with Tristen and Hilary was great. I appreciated their expertise and professionalism. I will be using this dealership for service work.
Love this place
Great easy experience purchasing my new 2026 Terrain and got a great value for my trade-in! Also, have had great experiences with the services department on the Yukon we own!
Tristen and Hillary are a great team to work with when purchasing a new vehicle. The entire staff at Valley GMC is customer service oriented.
Everyone was very friendly and knowledgeable. Got a GREAT trade-in price for my car and was walked through each financing option with all of my questions answered. The easiest experience I’ve ever had purchasing a car.
Good stock compared to other area dealers. Had a great color combo in a Sierra 1500 Denali 3.0L Duramax over Memorial Day weekend. Better holiday discounts than other sealers too. Love there quick lube been going there since I had a 2007 Sierra 2500 6.6L Duramax for service.
It was a pleasure working with Aaron Hauenstein. He was very knowledgable, letting us take the time to decide what we wanted to do. There was no pressure what so ever which was aprreciated very much. Could not of asked for a better Salesman.
This is our 3rd car from Valley GMC and it has been a great experience! Hilary is amazing and she took great care of us. I will only buy a car from Hilary in the future because I know she will always be honest, have my best interest at heart and work hard. She is easy to work with, super friendly and just an all around wonderful person.
Great dealership! Chris Cartwright was really good. Got exactly what I wanted, without feeling pressured. Very responsive! I would highly recommend this dealership!
Found the truck I needed at Valley GMC and got in contact with Hilary, the whole process was smooth and they were upfront about everything. Worked with us to get the deal done and was a pleasure to work with. Wouldn’t hesitate to buy from her again!
I had a great time at this car dealer shop. The experience was very quick and the people are extremely nice. Thank you Tristen for helping us purchase our new car. It my first time 😄 -Flo .T
Big Thank You to Tristen & Brandyn at Valley GMC for making my recent truck purchase. Very friendly & great customer service Way to go Valley GMC!
I recently purchased a pre-owned vehicle from Valley GMC, and I couldn’t be happier with the experience! From the moment we walked in, we were treated with genuine warmth and professionalism. We worked with Hilary, and she was outstanding! Her knowledge and honesty made the entire process feel smooth and stress-free. She respected our time, answered questions thoroughly, and never once made us feel pressured.
The vehicle was in excellent condition, priced fairly, and was exactly as described. The entire dealership team was friendly, transparent, and went above and beyond even after the sale, to make sure we had ... Read More Facebook - May 13, 2025
I had the best experience I ever had in buying a vehicle Justin on sales was perfect. There were no pressure and it was a relaxing time spent. Thanks so much!
They were very friendly and made the purchase of my vehicle a very easy process. It was also my first time going through the process of purchasing a vehicle and they made everything easy and understandable for me.
Brought my car 2020 chevy blazer with 56,000 miles on it. after experiencing some troubles with my transmission. The check engine light came on and i thought of Valley GMC because I get my oil changes there and I trust them. They were able to assess the problem right then. I bought the vehicle in 2022, and it was a certified vehicle with 90,000 mile coverage and I also bought an extended warranty. Valley advised that it cost 60.00 per day for a loaner. They then called me the next day and stated my loaner would be free due to it being a certified vehicle. ... Read More Google - May 1, 2025
Great experience at Valley GMC! Thank you David Payne and staff.
This dealership goes above and beyond for you. I called to purchase a car, and they were more than fair with their pricing. They met me where I needed to be. I was in and out of the dealership in less than an hour. They gave a me above Kelly Blue Book for my trade in. I couldn’t have been more happy. Hilary Wood took care of me, she was fantastic. This is a great place to buy a car. No nonsense.
I had a great experience at Velley GMC Auburn. The financial specialist Johannes was incredibly helpful and knowledgeable—made the entire process smooth and stress-free. They took the time to explain all my options clearly and helped me find the best financing solution for my situation. Highly recommend this dealership for their professionalism and customer
Staff and facilities were top notch and the finance manager really helped me get the best rate!
Great experience all the way around. David was the best salesman we have ever dealt with.
Really enjoyed our time we had with Chris! He was absolutely amazing person. We were there to look at the new Buick Enclave. We were informed that they did not have. Chris explained that we needed to go to a dealer off river road. I was a bit tired as we drove a long way, I literally said to Chris, you don’t have 1 Buick. He said wait and left to get the one. This literally was not what I expected, but fell in love and totally forgot what it was I needed. This vehicle was so beautiful and yes ... Read More Google - Apr 12, 2025
Great experience with my salesman, Chris CartWright he went beyond my expectations, even going to Spokane to get the color of hummer that I wanted. Any questions I had you had answers or found the answer would recommend him to anyone for the next vehicle.
I recently purchased a GMC Sierra from Hilary at Auburn Valley GMC. This was by far the best car buying experience I’ve had. From communication to price, they were great to work with.
Great customer service with the best buying experience. Will definitely buy another vehicle from this dealership.
We had been to several other dealerships with terrible customer service. The moment we waked it we felt welcomed and David worked with us to make the car purchase a good experience. He was honest and we came up with a deal that we felt comfortable with. They worked with us on financing and went above and beyond to deliver excellent customer service. We highly recommend the car buying experience at Valley GMC and will be back to buy another car from them.
Coming from Europe, I never had a chance to visit a GMC store. Thanks Chris for showing us the store, you got 2 new absolute Hummer’s fans 😂
I had decided to purchase a Hummer EV at retirement, and we had a moment to stop in. I have gone into many dealerships over the years to include Mercedes and BMW, and even getting eye contact can be challenging. Everyone I encountered as we entered and let them know what we were looking for was very helpful and friendly. Tristen was very personal, picking up on even the slightest hints of personal preference, and brought the exact one we had thought about in terms of color and trim level right to the front door, clean, charged and ready (same ... Read More Google - Mar 28, 2025
I am very grateful to Hilary for the work she has done. I had little chance of getting financing, but thanks to Hilary I was approved for purchasing a car!
I would like to thank Hilary and Tristen for helping me buy a car, they got me the best possible financing.
Great customer service and communication, very heavy full and responsive when texted or called about any issues or questions
Thanks jessica,you always take care of us!!
HiLary and Tristen were great in helping us find the perfect car and Brandyn in finance was thorough and very knowledgeable about the financing.
Hilary and Tristen were great to work with, I would definitely do business here again
Hilary was great. We did everything over text to reduce wait time at the dealer. She was attentive and helpful.
Excellent experience with sales manager Brian. I will recommend Auburn Valley GMC to those interested in a great car purchase experience!
I would like to give a big Thank You to Team Tristen & Hilary at Valley GMC for making my recent truck purchase a great experience. I made the 3 hour drive from Portland, OR to Valley GMC to purchase the truck I was searching for, and would do it again just because of the amazing experience I had. I would highly recommend for your next vehicle purchase. Well done, Valley GMC!
The staff, especially Chris Cartwright, were exceptional. They were knowledgeable and very nice. Chris was quick to answer any question we had and made us feel right at home throughout the whole process.
Transaction was smooth and drama free just as I hoped it to be. Service dept has done a good job with accessories. Very happy with all interactions. Thank you!!!
Bryant and Brandyn we very helpful and attentive through out the entire process. They communicated well and followed up in a timely manner to answer all of my questions.
I had a great experience buying my car last weekend with Hilary! I started my inquiry for an equinox and then also for a jeep and she was so quick to help with all the options! I end up loving the jeep compass and decided to go with it. Thank you so much for a smooth stress free car buying experience! They were so knowledgeable and helpful I felt like a family.
The dealership is amazing. The employees are great especially Hilary Wood. She was awesome on top of everything knows her stuff. I really appreciate all the hard work she did and helping me with everything. This is the best dealership I’ve ever worked with.
I had a very good purchasing experience with valley gmc everyone I dealt with was very polite and professional
Everyone there was very helpful from Hilary Woods in sales to Brandyn in finance.
Valley GMC searched for the vehicle we wanted, were very prompt and complete in answering our questions, and essentially earned our business by being service-oriented with zero pressure or awkward car-dealer tactics. Things like letting us test-drive without the salesperson hovering over us, clarity on pricing and warranty options, etc. What more could you want?
Justin is very warm and nice, best of all. Thank you very much for helping us get our dream car with great discount!
Our salesman, Chris Cartwright, was excellent! Just the right mix of providing information and pushing for a sale. He knew the product and answered questions we had. I highly recommend him!
Building is clean smelled good. Staff was punctual and kind mostly just trucks for sale
As a first time buyer, I was always so cautious and worried that I could be scammed or that there could be withheld information about the vehicle I was purchasing. Here at Valley GMC, I felt in good hands at all times! Chris, in sales, helped so much with allowing me to test drive my 2015 Subaru Legacy so close to closing and helped make the process as understandable as possible for a first time buyer. He was forward about any issues with the vehicle and assured me that the car was getting new brakes and tires (which it did!) without ... Read More Google - Feb 8, 2025
Awesome people great work would definitely go back for future purchases
We love our new truck! Thank you Valley GMC!
I purchased a 2021 Sierra 1500 Denali from Valley GMC. Unfortunately, the truck ended up having some issues and has spent more time in the shop than on the road. However, I have to give credit to the dealership for how they handled the situation. They agreed to cover the repairs, making the process seamless and stress-free. A huge shoutout to Hillary for her exceptional help—she was communicative, professional, and made sure everything was taken care of. While the truck itself has been frustrating, the customer service at Valley GMC has been top-notch.
Hillary went above and beyond to find me the exact vehicle I wanted. Her Easy no pressure approach is appreciated. Tristen helped with us taking delivery and was great. Johannes in finance was awesome. All the way around a great experience. 10/10
Everything was great. Everyone acted as if I was the only customer there, from owners, sales, and service
Great dealership! The sales rep did not pester me, making me feel like they were talking for no reason. Facility was clean. The final payment process took way too long. Only 1 person was available and we were there really late. He did a great job and it was not his fault that 3 other people came in to purchase cars at the same time. However, it took 4 hours and it was past 1030pm when we finally left.
Hilary did an amazing job. She is very friendly, and responds to you in a very timely manner. The whole experience was great.
Top notch. as always. I would not have my vehicle serviced by anyone else. Thanks
Top notch customer service. Keith toke care of me during the sales process and has followed up with me after the sale was done. I'm a client for life.
Great experience. Dealership was very chill and low pressure, which made me want to buy from them! Salesperson Tristen was very helpful and got me in and out in very little time. Even the finance room was good. I wish every dealership was like this!
Jazmin Sifuentes worked with me over a period of a few days setting up an appointment.. When I checked in on the day of the appointment, she recognized me and was ready to sign me in. She kept me in the loop while I waited for the completion of the services being done on my Buick. The one step in the service that I had concerns about was the intermittent failure of the shift nobb not going into the parking mode. Either Jazmin Sifuentes or the mechanic did some research and found that it was a known problem and what ... Read More DealerRater - Jan 8, 2025
Not bad the folks were quick. Oil change went without a hitch
The whole process was easy and they had most stuff ready to go when I arrived. Drove 110 miles so it made it easier than sitting around haggling !
Toby in service goes above and beyond. He’s truly the best!
Thanks for taking such great care of us. Car trouble is never fun, but we can count on Toby and the crew at Valley GMC to make it as easy as possible.
Top notch! This place truly cares about their customers! From sales with Hillary to finance with Brandon to dealing with the service manager!! Everyone was great!! Thank you so much!!
This is the 2nd vehicle I've purchased from Valley GMC. I returned because they made my first purchase very easy and this one was no different. Always a pleasure to do business with them.
Very good experience. Saw the the truck on line. Called. Got the best price. Put a deposit on it. Then went to pick it up. Kieth the salesman was very good and Patient.. the only suggestion is to streamline the process more. Especially when paying cash. Other than that I would highly recommend Valley GMC
I'm very pleased with the level of service I've received at Valley GMC. The sales person was very professional and knowledgeable. I'm very happy with the truck I've bought from them. Thank you Keith! Happy Holidays to you and all of the GMC stuff!
I was first attracted to Valley GMC due to the amount of inventory they had on their website. Once on the lot I was approached by Justin and from the first introduction to the close of a deal, Justin was very helpful and accommodating with NO pressure. He took the time to show me many different truck choices and encouraged me to drive them all. Justins interest truly seemed to be in seeing me in the right vehicle vs just making a sale.. Jim in the finance department was no pressure and very thorough as well. Overall a very comfortable, ... Read More DealerRater - Dec 14, 2024
Good they try to do what is and there hands to get you a deal
Excellent buying experience. I would highly recommend this dealership to anyone in the market for a new vehicle.
Great family owned dealership! Great people who work there long term like Toby Parsons, Rick Nelson, Keith Shumacher, Brian Upchurch, Chris Hardy, Mike Epling and so, so many more.
Chris Cartwright was excellent to work with no pressure , also a great experience with the finance department.
After having looked locally without success, we began searching online for the "right" car. Valley GMC had the perfect car. From our first email correspondence, to the video walk-around, to the time spent showing us the features our newly purchased car has, Hilary, Tristen, & Brandyn treated us incredibly well. My sincerest "THANK YOU!" to each of you & to Valley GMC.
Chris Cartwright was so helpful and has a good sense of humor he was so nice and was patient with us. Great customer service. We would recommend him and this place to our friends and family!
I immediately felt comfortable as I entered the location. Justin allowed us to inspect the car without hovering over us. We were allowed to test drive the vehicle freely. There was absolutely no pressure. They quickly processed our financial applications and we were in our way without any issues or concerns.
Great buying experience. Justin was my salesman who was attentive to my needs and helpful through the entire process. Thanks!
Great group of folks and Hillary kept me informed along the way… which was important as an out of town buyer.
Great buying experience. All employees were professional and personable. Justin did an awesome job. Low pressure but identified my needs. Thanks to the Valley GMC Auburn team!
Justin is great!!! Sold me the best hummer ever
Great experience with the team at Valley GMC including Tristen, Hilary, and Jim in finance. Smooth, quick, and stress free experience.
A breze to work with. Went to their web site, found the Yukon I wanted, made an offer on line, got a phone call back within minutes, deal made and went into dealership and car was there and ready to go. Signed the paper work and out the door in no time.